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Drafting

Redmine Ticketing System (DRFT01.04)


Description
In this module, we look at the Redmine Ticketing System. This system is used by the drafting operations team as a support system for the MMS. Its used to collect and track all user support interaction.
Content
  • Introduction
  • Redmine Ticketing System
  • When to Use
  • Accessing the System
  • Login Credentials
  • My Account
  • Submitting a New Issue
  • Existing Issues
  • The Ticket
  • Overview Tab
  • Activity Tab
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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